APR 2015-Present

Senior System Administrator – TS Security Clearance

Intellidyne LLC, Falls Church, VA (Department Of Justice)

Perform as Senior System administrator on DOJ System Operations and Automation (SOA) to perform 24/7 operations to over 3,000 users in a fast paced environment to ensure mission critical functions are supported by;

·   Utilizing HP tools and SCOM to monitor storage arrays, servers and misc. components used in network environment.

·   Serve as SCCM Lead on Patch Management and Software Deployments.

·   Perform firmware updates, software updates to servers, storage arrays for HP and Dell servers

·   Troubleshoot server failures, hardware or software failures and coordinate repairs

·   2010 Exchange Administration (Creation of Personal and Shared Mailboxes, DL’s, calendars, Permissions)

·   Blackberry Administration (Wipe and reactivate device, Pushing approved software to device, Troubleshooting email issues, Updating Policies )

·   Create project plans; establish project schedules, designs, requirements

·   Document project design, project details, implementation procedures, test procedures. Operational procedures.

·   Setup and coordinate meetings with customer, and vendors.

·   Monitor and maintain DNS, WINS, NTP, DHCP,

·   Create volumes, folders, shares.  Setup security permissions, migrate data, recreate CACL’s,

·   Performing all day-to-day routine system operational tasks such as disk reorganizations, system backup, monitoring and maintaining concurrent system operations

·   Performing PDA, laptop, desktop, and server configuration management and support;

·   • Using appropriate tools and methods to monitor, evaluate, resolve and report ATR Network system and device problems, including server error detection, notification and usage statistics;;

·   Managing and executing the ATR Network backup, file auditing, and virus protection strategies, including emergency restoration procedures

·   Providing technical support for specifying, installing, documenting, implementing, monitoring, and resolving problems in the Division's telecommunication network and systems;

·   Configuration management – Adhering to and updating documented ATR Network standards and procedures; managing the System Change Request (SCR) process that tracks and provides approval for changes to the ATR Network; ensuring that only authorized personnel make changes to the system configurations and that the appropriate personnel have approved the changes;

·   Effecting changes to add, delete, and modify user, printer, group, file accounts, rights, and permissions to support daily administration;

·   Providing support before, during and at the conclusion of remote trials or investigations. This requires computer and server preparation for use at remote sites throughout the United States;

·   Configuring, installing, and upgrading existing operating system and application program software;

·   Supporting the acquisition, integration and monitoring of all office equipment, software, and facility environmental controls;

·   Ensuring hardware/software licensing and support agreements are current;

·   Performing E-mail system management;

·   Work with contract staff in other functional areas to ensure that the Division receives fully integrated facilities management support

·   Serving as the escalations point of contact for all issues that EUS cannot resolve;

·   Providing adhoc reports to OAS staff for email and folder management, security vulnerabilities, and other reports as necessary

·   Providing support for the Division’s COOP plan, which includes access to and management of the alternate processing facility at Justice Data Center – Washington (JDC-W), remote access via Citrix servers, readiness in LSB space

JAN- 2013  -  APR 2015

Senior System Administrator – TS Security Clearance

General Dynamics, Arlington, VA (Pentagon)

Perform as Lead/Senior system administrator on DOD Army Operations Center (AOC) systems to perform 24/7 operations to over 700 users in a fast paced environment to ensure mission critical functions are supported by;

·   Assist with budget and funding preparation and planning.

·   Assist in hardware and/or software asset management; including but not limited to: coordinating with vendors for the acquisition of equipment, documenting receipt of assets, delivery of assets, maintaining current inventory documentation of all IT related hardware, and completing excess procedures for the disposal of outdated hardware assets.

·   Install and configure hardware, operating systems, and software; identify, implement, and maintain appropriate IT security measures, software patches, and upgrades; troubleshoot and correct software and hardware failures; develop and maintain appropriate documentation; and provide appropriate user training.

·   Assist in evaluating the technical capabilities, capacity, and relative cost of information technology equipment, and make recommendations for the acquisition of new/replacement equipment, or for revising configurations of existing equipment.

·   Help Develop customer support policies, procedures, and standards.

·   Troubleshoot  and resolve  basic level system hardware, software and communications problems and aid in performing configurations and adjustments to enhance database file capacity

·   User Support with NIPRrnet and SIPRnet

·   Use of Dameware to remote in to VIP/customers computers to resolve issues

·   Participate in reviewing performance logs and monitors system performance

·   Create, change, and delete user accounts per request

·   Meet strict government SLA

·   Reimage workstations through the use of SCCM

·   Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

·   Troubleshoot and resolve basic level system hardware, software and communications problems and aid in performing configurations and adjustments to enhance database file capacity

·   Training new employees on work related procedures and protocols

·   Monitor systems and update workstations with newest patches

·   Configure servers for use on the network for various reasons; (Print Server, File Server, Application Server, VM Server)

·   Monitor Servers to ensure no downtime by use of  “Whats Up Gold”

·   Install and validating PKI Certificates on group mailboxes to ensure security and encryption throughout transmission

·   Provide network and server support to the Army Operation center in a 24x7x365 environment supporting mission critical operations

·   Monitor HIPS to detect blocked web pages and ensure user compliance

·   Responsible for over 700 users and 1400 computers

·   Involves the use of department secured Personal Identity Verification (PIV) and Global Identification (GLID) cards

·   Supports end-users with  Department of Defense (DoD) software and middleware integration issues, install of PKI hardware, security settings, digital certificate validation, issuance for secure military web portal access

·   Configures and installs Public-Key Infrastructure (PKI) software and hardware to end-user workstations in the environment for classified systems

·   Performs (RA) Registration Authority and (LRA) Local Registration Authority tasks and duties by verifying and safeguarding PKI digital certificates and codes, and enrolling/assigning end-users to PKI credentials

·   Handles and Protects sensitive personal identifiable information (PII)

Configure Secure, and Manage Blackberry devices for use through the use of the BES server.

·   Troubleshoot User remote access to Citrix from home.

·   Experience Creating Packages, OSD Deployments, Reports, Task Sequences in SCCM

January 2010  -December2012

October 2008-December2009

Lead Desktop Support Technician - TS Security Clearance

Pragmatics , Washington, DC (Department Of State)

Perform as a Lead Desktop Support Technician at the Department of State. Led a team of 7 Technicians and Provided service  to over 5,000 users in a fast paced environment to ensure mission critical functions are supported by;

·   Plan, coordinate, and direct IT-related activities

·   Maintain the continuity of computer services by providing necessary technical leadership and project coordination.

·   Forecast equipment and personnel needs for projects and programs related to IT Desktop Support operations.

·   Maintain technical competencies at all levels of data processing while striving for enhanced user productivity through new software technology where applicable, and of policies that more effectively utilize IT resources.

·   Review all network related trouble tickets and respond to customer inquiries regarding planned and unplanned outages.

·   Plan and implement systems, hardware, software, OS, and application upgrades

·   Troubleshooting  and resolving  basic level system hardware, software and communications problems and aid in performing configurations and adjustments to enhance database file capacity

·   User Support with Opennet and Classnet

·   Installing, diagnosing, repairing, maintaining and upgrading all (Hewett Packard & Dell) PC hardware and equipment to ensure optimal workstation performance.

·   Participate in reviewing performance logs and monitors system performance

·   Maintain Windows Active Directory 2003 and directory service administration duties network-wide, including creating users and groups; assigning user and group rights; setting up shares, volumes, and directories; and monitoring servers, storage and event logs.

·   Cleanup of customer file share servers to ensure optimal performance

·   User account migration

·   Meet strict government SLA with a 96% or better

·   Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

·   Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required

·   Installing new printers on the printer server as well as reserving Ip’s on DHCP

·   Imaging Hard Drives using ghost

·   Configuring thin client machines

·   Train the new employees on policies and procedures

·   Create user manual for new software or process for the customers

·   Served as the RSA/FOB Administrator for customer home use and troubleshoot any connection issues.

·   Lead a staff  of 7 Technicians

·   Served as the senior technician on all projects and task

Jr Deskside Support- Secret Clearance

Pro-telligent LLC, Washington, DC (Department Of State)

Perform Procurement and Deskside Support Service Duties at the Department of State.

·   Cleanup of customer file share servers to ensure optimal performance

·   User account migration

·   Meet strict government SLA with a 92% or better

·   Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

·   Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required

·   Configuring thin client machines

·   Imaging Hard Drive using Master Drive

·   Participated in Office relocation project that consisted of moving approximately 85 users (PC’s, laptops, local printers, dock stations, keyboards, mouse, monitors, and etc.)

·   AD Administrator (create and configure E-mail accounts, unlocking and creating user accounts, giving administrator permissions, adding users to the domain, creating a group and adding them as power users)

·   Participated in upgrade blackberry project, issuing new blackberry’s, installing blackberry desktop manager and synchronizing settings

·   Track and monitor the problem to ensure a timely resolution using Remedy

·   Move users and computers between Organizational Units (OU’s) using approved tools such as active directory

·   Create Roaming profiles as well as creating home folders

·   Conduct system and data backups and archiving and imaging of computers